Terms and Conditions

£5, £10 & £20 Cards

Service provider

Story Telecom

Extra FREE calls

0800 / Toll Free access

Yes. 1p/min surcharge (UK).

0845 access

Yes. All rates based on 0845 access.
0800 calls + 2p per min. 020 calls + 1p per min.

020  access

Yes. (no surcharge)

Connection charge

None. A call completion charge applies and is equal to the 0208/0161 rate per minute.

Service charge

5p/day

Payphone surcharge

Yes. 10p/min (UK).

Billing by the 

Minute

Expires

£5 / 30 days
£10 / 60 days
£20 / 90 days

Calling to a mobile phone

Mobile phone call charges may be different to that of a standard line. Call customer services for further details.

Call from

England, Scotland, Wales, Northern Ireland, Jersey, Guernsey. 
Also from 20+ other countries

Story Africa

 Usage Instructions

1

Dial
020 8497 8888 or
0845 108 4444 or
0800 651 1000

2

Listen to Welcome Message

3

Enter your PIN (and wait for message)

4

You will be informed of the remaining balance on your card. 
00 + country code + national code + telephone.
For a follow-on call enter *

Customer Services

0845 108 4450 or 
+44 845 108 4450 (International)